GENERAL TERMS AND CONDITIONS (GTC)

for the e-shop www.earmorshop.com
Effective as of: May 26, 2026

I. Introductory Provisions

1. These General Terms and Conditions (hereinafter referred to as the “Terms and Conditions” or “GTC”) govern, in accordance with Section 1751(1) of Act No. 89/2012 Coll., the Civil Code, as amended (hereinafter referred to as the “Civil Code”), the mutual rights and obligations arising in connection with or on the basis of a purchase contract concluded between the Seller and another natural or legal person (hereinafter referred to as the “Buyer”) through the Seller’s online store.
2. The online store is operated via a web interface available at the following internet address: www.earmorshop.com (hereinafter referred to as the “store’s web interface”).

Seller:
• Business Name: PM Commerce s.r.o.
• Registered office: Rybná 716/24, Staré Město, 110 00 Prague 1, Czech Republic
• ID No.: 11677511
• Tax ID: CZ11677511
• Company registered in the Commercial Register maintained by the Municipal Court in Prague, Section C, File No. 352757
• Contact information: Email: sales@earmorshop.com, Phone: +420 245 008 818

Definition of the Buyer:
The buyer may be:
• a consumer – any person who, outside the scope of their business activities or outside the scope of the independent practice of their profession, enters into a contract with the seller or otherwise deals with the seller,
• an entrepreneur – a person who independently carries out a gainful activity on their own account and under their own responsibility in a trade or similar manner with the intention of doing so on a regular basis for the purpose of making a profit. If the buyer provides their identification number (IČO) in the order, they acknowledge that the rules applicable to entrepreneurs apply to them.

Product Range:
The Seller primarily offers EARMOR brand products, specifically electronic hearing protection, shooting and tactical headphones, headsets and communication systems, electronic earplugs, adapters, replacement ear cushions, and tactical and shooting accessories.

3. Provisions deviating from these GTC may be agreed upon individually in the purchase agreement. Such deviating provisions shall take precedence over the wording of these GTC.
4. The Seller reserves the right to amend or supplement these Terms and Conditions. This does not affect the rights and obligations arising during the period of validity of the previous version of the Terms and Conditions.

II. User Account

1. Upon registration via the website, the Buyer may access their user account.
2. The Buyer is required to provide accurate and up-to-date information during registration and when placing orders.
3. Access to the user account is secured by a username and password. The buyer is required to keep the login credentials confidential.
4. The buyer is not authorized to allow third parties to use the user account.
5. The Seller may terminate the user account, in particular in the event of a breach of these Terms and Conditions, non-use of the account for a period longer than 24 months, or if the Buyer’s conduct violates legal regulations or good morals.

III. Conclusion of the Purchase Agreement

1. All product presentations on the store’s website are for informational purposes only and do not constitute an offer to enter into a contract within the meaning of Section 1732(2) of the Civil Code.
2. Product prices are listed inclusive of VAT and all applicable taxes.
3. Information regarding costs associated with packaging and delivery of the goods is provided during the ordering process.
4. The buyer places an order through their user account or, without registration, directly via the website.
5. Before submitting the order, the buyer is given the opportunity to review and modify the entered information.
6. The order is submitted by clicking the button: “Order with Obligation to Pay” (or a similarly labeled button that meets legal requirements). By submitting the order, the buyer makes a binding offer to enter into a purchase agreement.
7. The seller will confirm receipt of the order via email. This confirmation is automatic and does not constitute acceptance of the offer to enter into a contract.
8. The purchase contract is formed only upon the seller’s express confirmation (acceptance) of the order (e.g., a shipping confirmation).
9. The buyer agrees to the use of means of distance communication when concluding the contract. The buyer does not bear any additional costs for the use of means of distance communication beyond the standard rates of their provider.

IV. Price of Goods and Payment Terms

1. The purchase price may be paid by bank transfer to the seller’s account, by credit card online, cash on delivery, or by other methods listed on the website.
2. In addition to the purchase price, the buyer is obligated to pay the costs associated with packaging and delivery of the goods.
3. In the case of a bank transfer, the purchase price is due within 5 days of the conclusion of the purchase contract. The buyer’s obligation to pay the price is fulfilled upon the amount being credited to the seller’s account.
4. The seller may require payment of the full purchase price prior to shipping the goods. The provisions of Section 2119(1) of the Civil Code do not apply.
5. Discounts cannot be combined unless otherwise stated.
6. When offering a discount on the price of goods, the seller shall inform the buyer of the lowest price at which the seller offered and sold the goods during the 30-day period prior to granting the discount. If the seller increases the discount gradually, this lowest price is the price during the 30-day period prior to the first granting of the discount.
7. A tax receipt will be sent to the buyer electronically or, if applicable, in printed form along with the goods.

V. Shipping and Delivery of Goods

1. The method of transport is specified in the order.
2. The buyer is obligated to accept the goods upon delivery.
3. Upon receiving the goods from the carrier, the buyer is required to check that the packaging is intact. In the event of damage to the shipment, we recommend filing a damage report with the carrier and refusing to accept the shipment.
4. The risk of damage to the goods passes to the buyer upon acceptance of the goods (for consumers) or upon handover to the first carrier (for businesses).

VI. Withdrawal from the Contract (Consumer Rights)

 - Return shipping address: EARMORSHOP, Černilov 77, CZ-50343, Černilov, Czech Republic

1. The consumer has the right to withdraw from a distance sales contract within 14 days of receiving the goods. The period begins on the day the last item of goods or the last part of the delivery is received. If the consumer was not properly informed of the right to withdraw from the contract, this period is extended by 12 months (for a total of 1 year and 14 days). The seller always sends information regarding the right of withdrawal as part of the order confirmation email.
2. The consumer may not withdraw from the contract in the cases specified in Section 1837 of the Civil Code, particularly for goods customized according to the buyer’s wishes or for goods in hygienically sealed packaging that has been opened and cannot be returned for hygienic reasons. This applies in particular to earplugs if their protective packaging has been opened.
3. The notice of withdrawal must be sent to the seller no later than the last day of the withdrawal period. The consumer may use the model form attached to these Terms and Conditions. The seller will also provide the consumer with an electronic option to withdraw from the contract (the “Withdraw from Contract” button) directly within the e-shop interface, available for the entire period during which the consumer may exercise this right. After clicking the button, the consumer will fill out an online form and confirm the withdrawal by clicking the “Confirm Withdrawal from Contract” button. The Seller will then immediately send the consumer a confirmation with the exact date and time of receipt of the withdrawal. This feature is available even without logging in (e.g., via a link in the order confirmation email).
4. The consumer buyer bears the costs associated with returning the goods to the seller.
5. The buyer is required to return the goods no later than 14 days from the date of withdrawal from the contract. The seller will refund the funds received to the buyer no later than 14 days from the date of withdrawal from the contract, but not before receiving the returned goods or proof of their shipment. The funds will be refunded via bank transfer to the buyer’s account.
6. The buyer is liable for any decrease in the value of the goods resulting from handling the goods in a manner other than what is necessary given their nature and characteristics (e.g., testing electronic headphones directly at a shooting range, mechanical scratches on the frame, soiling from sweat or gunpowder residue).
7. If a gift was provided along with the goods, the buyer is obligated to return it upon withdrawal from the contract.

VII. Rights Arising from Defective Performance (Complaints Procedure)

- Shipping address for returning defective products: EARMORSHOP, Černilov 77, CZ-50343, Černilov, Czech Republic

1. The rights and obligations of the parties are governed primarily by the provisions of Sections 1914 through 1925 and Sections 2099 through 2174b of the Civil Code and the Consumer Protection Act.
2. The seller warrants to the buyer that the goods are free from defects upon delivery (in particular, that they correspond to the description, noise attenuation parameters, and functionality, are fit for purpose, and are delivered with accessories and instructions).
3. If a defect becomes apparent within 24 months of receipt, the goods are presumed to have been defective at the time of receipt, unless the nature of the item or the defect indicates otherwise.
4. A consumer may claim a defect that becomes apparent within 24 months of receipt. A business may exercise rights arising from defects in accordance with the statutory time limits for businesses; for businesses, the time limit is 12 months.
5. If the item is defective, the buyer may request repair or replacement, unless the chosen method of remedying the defect is impossible or unreasonably costly. The buyer may request a reasonable price reduction or withdraw from the contract in cases specified by law (Section 2171 of the Civil Code).
6. The buyer may file a complaint with the seller by any unambiguous statement (e.g., via email). The buyer is obligated to hand over or deliver the goods subject to the complaint to the seller at the same time as filing the complaint or without undue delay thereafter. The period for resolving the complaint begins on the day the buyer files the complaint.
7. The seller shall issue the consumer with written confirmation of the complaint.
8. The complaint, including the rectification of the defect, will be resolved for the consumer within 30 days at the latest, unless the parties agree otherwise.
9. In the event of a valid complaint, the consumer is entitled to reimbursement of reasonable expenses incurred.
10. Rights arising from defective performance do not apply to normal wear and tear (e.g., gradual compression of foam or gel ear cushions), mechanical damage (breakage of headset cables), damage resulting from improper use contrary to the instructions, or damage caused by leaking batteries or liquids beyond the scope of the declared IPX protection.

VIII. Personal Data Protection

1. The Seller fulfills its information obligation to the Buyer through a separate document titled “Privacy Policy and Use of Cookies,” which is freely available at: www.earmorshop.com/cs/gdpr. Personal data is processed in accordance with Regulation (EU) 2016/679 (GDPR) and applicable national regulations.

IX. Delivery

1. Notifications may be delivered to the Buyer via email, through the user account, or via a postal service provider.

X. Alternative Dispute Resolution

1. The Czech Trade Inspection Authority, with its registered office at Štěpánská 796/44, 110 00 Prague 1, ID No.: 000 20 869, website: www.coi.cz, is competent for the out-of-court resolution of consumer disputes arising from the purchase agreement.
2. The consumer may also utilize the European Consumer Center Czech Republic (www.evropskyspotrebitel.cz) or the online dispute resolution platform (https://consumer-redress.ec.europa.eu).

XI. Take-Back of Electrical Equipment and Batteries

The Seller ensures the separate collection of electronic waste, batteries, and rechargeable batteries in accordance with applicable laws and regulations. The Customer is entitled to return old batteries or rechargeable batteries when purchasing new batteries or rechargeable batteries at any of the Seller’s retail locations. The addresses of these retail locations are listed in the Seller’s contact information on this website.

The customer may return electronic waste by mailing it to the delivery warehouse address (Černilov 77, Černilov, 50343) or use the collection points of RETELA, s.r.o. or municipal recycling centers. This website also lists the harmful effects of substances used in batteries or rechargeable batteries, as well as graphic symbols for separate collection, information on how to carry out separate collection, and its importance. The customer is also entitled to return electronic waste, batteries, or rechargeable batteries at collection points designated for the collection of such waste in the relevant municipality.

Electrical waste, batteries, and rechargeable batteries must not be disposed of with mixed waste but must be deposited at designated locations, i.e., at collection yards or take-back points, such as those listed above. These devices and waste will be further utilized in the production of new devices. Hazardous and harmful substances from these devices and waste may harm the environment or human health.

 

XII. Final Provisions

1. Legal relationships not governed by these Terms and Conditions are governed by the laws of the Czech Republic. If the relationship involves an international element, the choice of law does not deprive the consumer of the protection afforded by provisions of the law from which it is not possible to derogate by contract.
2. If any provision is invalid or unenforceable, the validity of the remaining provisions shall not be affected.
3. The purchase agreement, including these Terms and Conditions, is archived by the Seller in electronic form, and the Seller will grant the Buyer access to it upon the Buyer’s written request (via email).
4. These Terms and Conditions take effect on: May 26, 2026

 

 

Appendix – Sample Form for Withdrawal from the Contract

(Fill out this form and send it back only if you wish to withdraw from the contract)

Addressee:
PM Commerce s.r.o., EARMORSHOP, Černilov 77, CZ-50343, Černilov, Czech Republic
Email: sales@earmorshop.com

I hereby notify you that I am withdrawing from the contract for the purchase of the following goods:
• Order date:
• Date of receipt:
• Order/invoice number:
• Product specifications (e.g., EARMOR M31 MOD3):

Consumer:
• First and last name:
• Address:
• Phone / Email:
• Bank account number / IBAN for refund:

Date: ___________________


Consumer’s signature (only for paper submissions): ___________________________